General Terms and Conditions for Coaching Advisory and Team Development Services
These General Terms and Conditions apply to coaching, advisory, team development and related services supplied by Integral8 Ltd, unless separate service-specific terms are expressly stated in a proposal, quote, order form, retreat/event terms or digital content terms. If there is any inconsistency, the accepted proposal, quote or separate service-specific terms prevail to the extent of that inconsistency.
Particulars
The Services
The Services are the coaching, advisory, team development or related services described in the relevant proposal, quote, order form or checkout summary issued by Integral8 Ltd.
Service Delivery Dates
The dates, times, programme period and/or delivery window for the Services are those stated in the relevant proposal, quote, order form or otherwise agreed in writing.
Programme Acceptance
Programme Acceptance means the date on which the Client or Sponsor accepts the relevant proposal or quote in writing, including by signature, email confirmation or online quote acceptance.
Programme Commencement
Programme Commencement means the Programme Acceptance Date.
Service Organiser
Name: Integral8 Ltd
Company Number: 11000252
Registered Office Address: 1st Floor, Sackville House, 143-149 Fenchurch Street, London EC3M 6BN
Authorised Representative: Peter Dawson
Email:info@integral8.com
Service Delivery
The Services will be delivered by Peter Dawson and/or another suitably qualified coach, advisor, practitioner or associate appointed by Integral8 Ltd, as identified in the relevant proposal, quote or written confirmation.
Parties to the Contract
This contract is between Integral8 Ltd and the person or organisation identified in the relevant proposal, quote, order form or checkout summary (the ‘Client’). Where an organisation purchases Services for an individual, the organisation is the ‘Sponsor’ and the individual receiving the Services is the ‘Participant’. The Sponsor is responsible for payment and for ensuring it has authority to enter into this contract. The Participant is bound by those terms that relate to attendance, conduct, confidentiality, recording and use of materials.
Purpose of the Contract
This contract governs the supply of the Services described in the relevant proposal, quote, order form or checkout summary, together with any related written variations agreed by the parties.
Group and Team Services
Where the Services are delivered to a group or team, the Client or Sponsor is responsible for providing accurate participant information reasonably required for delivery and for ensuring that participants receive any joining or scheduling information Integral8 sends for the purpose of delivery.
Payments
All fees are stated in pounds sterling (GBP) and are exclusive of VAT unless expressly stated otherwise.
Any travel, venue, accommodation or third-party costs are excluded unless expressly included in the relevant proposal or quote.
The Programme Fee will be invoiced on Programme Acceptance and is payable in full within 30 days of the invoice date, unless otherwise agreed in writing.
Programme Acceptance means the date on which the Client or Sponsor accepts the relevant proposal or quote in writing, including by signature, email confirmation or online quote acceptance.
Programme Commencement means the Programme Acceptance Date. For the avoidance of doubt, Programme Acceptance and Programme Commencement are not dependent on the scheduling or delivery of the first session.
If any invoice remains unpaid after its due date, Integral8 may suspend further Services until payment is received.
Integral8 reserves the right to charge statutory interest and debt recovery costs on overdue invoices to the extent permitted by law.
Integral8 may update these website terms from time to time, but changes will not affect an accepted proposal or quote unless the parties agree otherwise in writing
Third-Party and Additional Services
Where Integral8 introduces or coordinates any third-party service provider, venue or platform, that provider’s own terms may also apply. Unless expressly stated otherwise in the relevant proposal or quote, Integral8 is not responsible for third-party services contracted directly by the Client.
Cancellation and Rescheduling by the Client
A. Business or sponsor-funded services
“Once a proposal or quote has been accepted, fees are non-cancellable and non-refundable except where Integral8 agrees otherwise in writing or where the relevant proposal or quote expressly states otherwise.
Scheduled one-to-one sessions may be rescheduled with at least 48 hours’ notice, subject to availability and any programme delivery window. With less than 48 hours’ notice, the session will normally be treated as used and no refund or replacement session will be due, unless Integral8 agrees otherwise in writing.
For organisation or team services delivered on fixed dates, any date change or cancellation will be governed by the relevant proposal or quote. If the proposal or quote is silent, one reschedule may be requested with at least 45 calendar days’ notice, subject to availability, and the Client remains responsible for any non-refundable committed third-party costs.
B. Self-funded consumer services
4. If you are purchasing Services as a consumer online or off-premises, you have the legal right to cancel within 14 days of the date the contract is entered into.
5. If you ask Integral8 to begin the Services during that 14-day period and later cancel, you must pay for the Services supplied up to the time of cancellation.
6. If the Services are fully performed within the 14-day period after your express request, your right to cancel ends.
7. Any refund due will be made within 14 days of cancellation, subject to any lawful deduction for Services already supplied.
Cancellation, Rescheduling or Suspension by Integral8
Integral8 may reschedule, suspend or cancel Services where reasonably necessary due to events beyond its reasonable control, illness or unavailability of the named delivery lead, safety concerns, legal or regulatory requirements, or other circumstances that materially affect delivery.
Where reasonably practicable, Integral8 may offer a suitably qualified substitute, a rescheduled date, or an alternative delivery format.
If a suitable alternative cannot reasonably be arranged, Integral8 will provide a fair pro-rata refund of fees paid for the affected Services.
Integral8 may suspend or terminate Services where the Client’s or Participant’s conduct materially undermines safe, respectful or confidential delivery. In that case, any refund will reflect work already completed and non-recoverable committed costs.
Client and Participant Responsibilities
You must provide accurate information reasonably required for the safe and effective delivery of the Services.
You are responsible for deciding whether you are fit and able to participate in the Services and for obtaining appropriate medical, psychological or other professional advice where relevant.
You must behave respectfully and lawfully and must not disrupt the delivery of the Services.
You must not audio record, video record or automatically transcribe any session without Integral8’s prior written consent.
For online sessions, you are responsible for arranging a suitably private environment, a stable internet connection and any equipment reasonably needed to participate.
You are responsible for your own personal property and equipment.
Where you are unable to attend a session, you must give as much notice as reasonably possible.
Limitation of Liability and Professional Disclaimer
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to paragraph 1, Integral8’s total aggregate liability arising out of or in connection with the Services is limited to the fees paid or payable for the affected Services.
Subject to paragraph 1, Integral8 is not liable for any indirect or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill or reputation.
The Services are developmental, advisory and educational in nature and are not medical, psychiatric, psychotherapeutic, legal, tax or financial advice, and do not replace licensed professional care.
Complaints
If you have any concern about the Services, please raise it promptly so that it can be addressed where reasonably possible.
Any formal complaint must be made in writing within 14 days of the relevant issue arising or, if later, within 14 days of the final affected session.
Confidentiality
Each party will keep the other party’s Confidential Information confidential and will use it only for the purposes of the Services.
This does not apply to information that is already public, was already lawfully known, is independently developed, or must be disclosed by law, regulation, court order, insurer, professional adviser or professional duty.
Integral8 will treat coaching and advisory conversations as confidential, subject to applicable law, safeguarding, risk of serious harm, insurance requirements, supervision requirements and legal or regulatory obligations.
Integral8 will not use the Client’s or Participant’s name, logo, testimonial, case study or identifiable comments for publicity without prior written consent.
Integral8 may use non-identifiable, anonymised themes or learning only where no individual or organisation can reasonably be identified.
Intellectual Property
All intellectual property rights in Integral8 materials, frameworks, recordings, tools and content remain vested in Integral8 or its licensors.
The Client and Participant receive a limited, non-exclusive, non-transferable licence to use such materials for their own personal or internal business use in connection with the Services.
No material may be copied, reproduced, redistributed, commercialised, taught, trained, licensed, recorded into datasets or used to create derivative commercial materials without Integral8’s prior written consent.
Recording, Publicity and Marketing
Neither party may audio record, video record or automatically transcribe any session without the other party’s prior written agreement.
No photographs, recordings, testimonials, logos, names or identifiable case examples may be used for publicity or marketing without prior written consent from the relevant party.
If any photography or recording is expressly agreed for a particular event or session, the scope, purpose, storage, retention and permitted use must be agreed in writing in advance.
Session Delivery and Rescheduling
Session timings, format and sequencing may be adjusted reasonably where necessary for effective delivery.
Sessions start and end at the scheduled times. If a Client or Participant is late, the session will still end at the scheduled time unless Integral8 agrees otherwise.
Unless otherwise stated in the relevant proposal or quote, sessions are personal to the Participant and are not transferable.
Where Services are delivered online, the Client or Participant is responsible for arranging a suitably private environment and sufficient technical access.
Rescheduling rights and notice periods are governed by the relevant proposal, quote or the Cancellation and Rescheduling section above.
Governing Law and Disputes
The parties will seek to resolve any dispute in good faith. This agreement is governed by English law and the courts of England and Wales have exclusive jurisdiction.
Force Majeure
Integral8 is not liable for delay or failure to perform its obligations where caused by events beyond its reasonable control.
Entire Agreement
These terms, together with the relevant proposal, quote, order form and any expressly incorporated documents, constitute the entire agreement between the parties in relation to the Services.
Digital Content
This clause applies to paid digital content supplied by download or streaming, including audio content and similar materials purchased directly from Integral8.
By requesting immediate access to digital content, you expressly consent to supply starting immediately and acknowledge that, once the download or streaming begins, you lose your 14-day right to cancel to the extent permitted by law.
Digital content is licensed, not sold. All intellectual property rights remain vested in Integral8 or its licensors.
Digital content is for your personal, non-transferable use only unless expressly stated otherwise.
Integral8 will provide contract confirmation and these terms on a durable medium no later than delivery of the digital content.
Entire Agreement
These terms, together with the relevant proposal, quote, order form and any expressly incorporated documents, constitute the entire agreement between the parties in relation to the Services.